Maple Street Biscuit Co.
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Subject
Description
What Plan did you come up with to ensure the safety of your guests and employees?
It is actually not my plan. The plan was implemented by corporate and distributed to all locations. In the beginning of lockdown, we tried to do as much to ensure that we could keep our stores up and running. First, we shut down our dining rooms. We made everything to go and third-party delivery. We went down to a limited menu. And we opened a community store where people could buy pasta, toilet paper, hand sanitizer, soap, paper towels and produce to ensure that our community was taken care of as well. Right now our dining room is back open to 50 percent capacity in compliance with Florida guidelines. All of the tables are 6 feet away from each other and were taking extra precautions by making sure all of team members are wearing masks. We offer guests plastic cutlery. We stopped operating self-serve stations and now a team member assists guests.
Do your employees currently receive hazard pay?
No
How has your business operations or income changed since COVID and quarantine?
Income definitely. We were used to doing $2000-dollar weekdays and $6000-dollar weekends and during quarantine we were only making max 600 dollars a day. With the travel ban lifted we have slowly gotten back to normal operations, but it is still not the same.
Did you implement curbside takeout? How did that transition go?
We did not advertise curbside takeout, but if they called and asked us to bring it out to their car, we would. We mostly shifted in a way to make our guests as comfortable as possible while following our corporate guidelines.
Have you had any issues with customers since the implementation of new guidelines, specifically the mask mandate?
No, because our store does not strictly require a mask mandate. We politely ask that our customers wear a mask, but they will not refuse service.
Are your employees allowed to ask customers to wear a mask?
No